Privacy Policy
We are committed to protecting your privacy and being transparent about how we handle your data.
Last Updated: July 4, 2025
1. Introduction
At DarkFeature ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feature flag management platform and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
This Privacy Policy applies to all users of our Services, including visitors to our website, users of our platform, and customers of our services.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: Name, email address, password, and other registration details
- Profile Information: Company name, job title, and profile picture
- Payment Information: Billing address, payment method details, and transaction history
- Communication Data: Messages, feedback, and support requests you send to us
- Feature Flag Data: Configuration data, targeting rules, and flag definitions you create
2.2 Information We Collect Automatically
- Usage Data: How you interact with our Services, including pages visited and features used
- Technical Data: IP address, browser type, device information, and operating system
- Performance Data: Response times, error rates, and system performance metrics
- Analytics Data: Feature flag evaluations, user targeting events, and conversion tracking
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as:
- Authentication providers (Google, GitHub, etc.)
- Payment processors and billing services
- Analytics and monitoring services
- Business partners and service providers
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To deliver, maintain, and improve our feature flag platform
- Account Management: To create and manage your account, process payments, and provide customer support
- Communication: To send you important updates, security alerts, and support messages
- Analytics: To understand how our Services are used and improve user experience
- Security: To protect against fraud, abuse, and security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Business Operations: To conduct research, develop new features, and make business decisions
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Services, such as:
- Cloud hosting and infrastructure providers
- Payment processors and billing services
- Customer support and communication tools
- Analytics and monitoring services
- Email and notification services
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
- Access Controls: Strict access controls and authentication mechanisms
- Regular Audits: Regular security assessments and penetration testing
- Monitoring: Continuous monitoring for security threats and vulnerabilities
- Backup Security: Secure backup procedures with encryption
- Employee Training: Regular security training for all employees
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You have the right to access the personal information we hold about you and to receive a copy of your data in a portable format.
6.2 Correction and Updates
You can update or correct your personal information through your account settings or by contacting us.
6.3 Deletion
You may request deletion of your personal information, subject to certain legal and contractual obligations.
6.4 Objection and Restriction
You have the right to object to certain processing of your personal information and to request restriction of processing.
6.5 Withdrawal of Consent
Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Services:
- Essential Cookies: Required for basic functionality and security
- Analytics Cookies: Help us understand how visitors use our Services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for advertising and marketing purposes
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for certain countries
- Binding Corporate Rules where applicable
- Other appropriate safeguards as required by law
We maintain servers in multiple regions to provide optimal performance and comply with data residency requirements.
9. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active and for a reasonable period after deletion
- Usage Data: Retained for analytics and service improvement purposes
- Payment Data: Retained as required by law and for financial record-keeping
- Communication Data: Retained for customer support and legal compliance
We will delete or anonymize your personal information when it is no longer needed for the purposes for which it was collected.
10. Children's Privacy
Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification for significant changes
- Displaying a notice on our Services
Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]